We conduct business Monday to Friday:
9am to 4pm Pacific
We are closed on weekends and all holidays. Our business hours may change without notice.
you'd like assistance in person at our office, for your convenience, please phone
ahead to the number on your sales invoice (626) 759-3139 or email us firstname.lastname@example.org
Weekend emails are answered during the week (Mon-Fri) If you have not gotten a response, try again. We have a high volume of customers and a very small and busy staff working to assist our customers.
Rotor Concept, Inc.
2646 Durfee Avenue, #188
El Monte, CA 91732
Absolutely no refunds. Be sure of your decision to purchase before following through with any transaction. It is beneficial to both sides that the buyer is well informed. We offer information on our products freely. If you have any questions you feel may not already be answered in the product details pages then please contact us and we will be glad to assist.
We provide free technical support service to our customers who contact us by phone during our business hours or by email. If you have not gotten a response, try again. We have a high volume of customers and a very small and busy staff working to assist our customers.
We offer a 30 day warranty from date of receipt of merchandise against factory defects only. Example of factory defect is when the new & unused product does not power up when power is correctly applied. Another example of factory defect is when the new & unused helicopter does not respond to controls when all setup and/or assembly is correctly followed. Warranty does not cover damage from pilot error, failure to follow instructions, inability to fly in certain weather conditions or failure to utilise our free technical support services.
Most problems that seem like a product defect can be solved over the phone. At least 3/4 of all calls we receive turn out to be the owner of the new helicopter just missing something in their setup.
Please make contact with a Rotor Concept representative before sending anything back to our office and we will gladly go over everything to help get you going.
If we are unable to solve the problem by phone, you may be given an RMA # for warranty service return.
*Please note that all returns must be approved by RotorConcept. Returns without our RMA approval will NOT be accepted. Return without our RMA approval WILL be refused & Returned to sender unopened.